Customer Experience. User Experience. Product/Market Fit.
These terms get thrown around a LOT these days. But what do they actually mean for us at Hnry?
In the last few weeks, we’ve been taking a close look at the sorts of people who currently use, and might in the future use Hnry. We’ve put a survey out that has reached well beyond New Zealand, reaching people in the UK, the US, Canada and beyond. We’ve had face-to-face interviews with self-employed people, freelancers, contractors. We’ve gathered a wealth of data about the sorts of challenges self-employed people face on a daily basis.
This data is vital for us. When we started this company over a year ago, we wanted to solve problems for self-employed people. The minute we forget who we’re working for is the minute we lose our way. As a team, we’ve all been self-employed; we understand the pain it can cause, the hassle, the uncertainty. We know our pain, but every one of our customers has a different story to tell.
At Hnry, we pride ourselves on being highly reactive to customer feedback. Where a customer requests a feature on our website, we log it. When more than one customer requests that same feature, we make it happen right away. Just this past week, a couple of relatively new customers both requested a feature for our Invoicing service. It was a fantastic idea, so we prioritised it, and rolled it out in under an hour. I’m so proud of our development team for being able to move that fast.
For the team at Hnry, providing a great service to our customers is embedded at the heart of everything we do. Our guiding principle is that we should only spend time doing things that provide value to our customers. Without customers, there is no Hnry - so customers should get a say in what we spend our time on - it’s as simple as that.
If you’re interested in helping us to shape and refine our service, get in touch. We’re always on the lookout for insights and inputs from our community, to help build a better service for everyone.